Frequently asked questions
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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
holiday postage & Returns
Our Last postage date before Christmas will be the 23rd December.
While not guaranteed, our recommended order-by dates for Christmas delivery are as follows:
UK: Order by 19 December
EU: Order by 17 December
USA and Rest of World: Order by 16 December
Yes, All orders placed in December can be returned or exchanged until 30 January 2026.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For orders over £250 you will receive free express shipping.
We run discounts and promotions all year, so stay tuned for exclusive deals.
We aim to ship all orders within 24 hours of purchase.
- UK Orders: Standard delivery is next day, shipped via Royal Mail.
- Worldwide Orders: Standard delivery takes 2-4 business days, shipped via UPS.
- Express Shipping: Available at an additional cost.
All orders are shipped from Northern Ireland.
- UK/EU Customers: You will not incur any additional fees upon delivery, as duties and taxes are included in the price.
- U.S. Customers:
All orders are shipped directly from Northern Ireland. Please note that due to recent tariff changes, additional customs duties or taxes may apply upon delivery. We recommend checking with your local authorities for more details.
- Other Countries: There may be additional customs duties or taxes. Please check with your local authorities for more information.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please visit the following link to register your return:









