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FAQ

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Frequently asked questions

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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.

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Order

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

We aim to ship all orders within 24 hours of purchase.

  • UK Orders: Standard delivery is next day, shipped via Royal Mail.
  • Worldwide Orders: Standard delivery takes 2-4 business days, shipped via UPS.
  • Express Shipping: Available at an additional cost.
Do I have to pay customs fees for my order?

All orders are shipped from Northern Ireland.

  • UK/EU/USA Customers: You will not incur any additional fees upon delivery, as duties and taxes are included in the price.
  • Other Countries: There may be additional customs duties or taxes. Please check with your local authorities for more information.

Returns

what is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How do i return my order?

Please visit the following link to register your return:

Make a return